Darlene Smets

Darlene Smets possesses extensive experience in claims administration, currently serving as the Manager of Claims Administration at AMA Insurance since September 2013, where responsibilities include managing and mentoring claims processing staff and implementing process improvements. Prior roles include Provider Relations Coordinator at ARM GRP, where Darlene processed high-dollar claims and acted as a subject matter expert, and Claims Manager at Automobile Mechanics' Local 701 Welfare Fund, overseeing a team responsible for customer service and claims processing. Darlene began their career as a Claims Adjuster/Recovery Specialist at Prudential Insurance, achieving a 96% recovery rate on overpaid claims. Darlene holds a Bachelor of Arts in Human Resources Management and Services from Lewis University and an Associate of Arts from Joliet Junior College.