Rich Johnson has a significant amount of experience in customer experience leadership roles. Rich currently serves as the Director of Customer Experience at Amada Senior Care, where they lead all CX efforts for a senior home care provider in Northern New Jersey. Prior to this, they held the same role at Encore Global (previously PSAV) where they focused on developing a customer-centric culture and driving change throughout the organization. Rich also served as the Manager of Customer Care at Essendant, managing a high volume customer care center. In addition, they were the Director of Customer Experience at Best Western Hotels & Resorts, where they led customer feedback initiatives and improved survey feedback reporting tools.
Rich Johnson earned a Bachelor of Science degree in Consumer Sciences from Eastern Illinois University.
2019 - present
Director of Customer Experience at Novel
Director of Customer Experience at Bambino Technologies, Inc.
Director of Customer Experience at Hammerhead
Director Of Customer Experience at Carketa
Director of Customer Experience at Tornado