Ivan Lalov

Ivan Lalov is a seasoned Business Analyst and Scrum Master at Amadeus since January 2020, specializing in the assessment of business, user, and system requirements to ensure product compatibility. Prior experience includes roles as Team Lead in Managed Services and Senior Technical Support Specialist at GemSeek, where responsibilities encompassed customer service, implementation, and application support. Additional roles held include IT Technician at C3i Solutions, Senior ICT Service Desk Analyst at Interoute, and IT Analyst at William Hill, showcasing a robust background in technical support and IT service management. Ivan holds a degree from New Bulgarian University, completed from 2004 to 2009, and graduated from 15th High School in Sofia between 1999 and 2004.