Manuela Ghiringhelli is an experienced customer support professional with a strong background in the travel and tourism industry. Currently serving as a GDS Customer Support Representative at Amadeus since April 2022, Manuela specializes in understanding and addressing customer needs through various communication channels, while effectively documenting issues and resolving problems. Prior roles include Customer Support Specialist at TheFork, handling B2B and B2C inquiries, and Group Reservation agent at Miki Travel, managing hotel reservations across various European destinations. Manuela's career also encompasses experience in customer service at Atrapalo.com, Travel Republic, and other firms, alongside a foundational role as a Tourist Assistant and Reservation Travel Agent. Educational credentials include a post-diploma in tourism marketing from Milano Istituto del Commercio e Turismo and a post-diploma from Istituto Tecnico per il Turismo.
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