Monica Clemente is a Senior Manager in Corporate Strategy at Amadeus IT Group, where responsibilities include leading the Voice of the Customer Programme, enhancing customer experience, and providing strategic consultancy across various business units. With over two decades of experience in corporate strategy and market research, Monica has held several leadership positions, including Senior Manager of Innovation and Ventures and Manager of Global Market Research. Previous roles include Research Executive at Ipsos and a trainee at WPP. Monica holds a BA in Sociology from Universidad Complutense de Madrid and has pursued advanced studies in Internet of Business and customer journey mapping.
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