Erwan Q. is an experienced IT professional currently serving as a DT Service Delivery Specialist at Amaris Consulting since February 2022, where responsibilities include coordination and management of various stakeholders, maintenance of infrastructure service levels, and optimizing customer satisfaction. Previously, Erwan held the position of Service Desk Manager at SPIE ICS from November 2014 to February 2022, overseeing service desk teams, managing service quality, and preparing periodic reporting. Erwan's career began in 2002, encompassing various technical roles within the IT support and maintenance sectors, including positions at Atos, Teleperformance, and Orange Business Services, contributing to a strong foundation in customer support and technical solutions. Erwan Q. holds multiple degrees in rural space engineering and territory development from institutions such as Université Jean Moulin and Sheffield Hallam University.
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