Alessio Massidda is a seasoned professional in customer service and program management with extensive experience at Amazon, where they currently serve as a Senior Program Manager in Customer Experience. Previously, Alessio held various roles, including Customer Service Group Manager and Operations Manager, contributing to the success of multiple teams and initiatives. Before joining Amazon, they worked at Dell as a Service Account Manager and technical coach, bringing strong leadership and technical support skills to their teams. Alessio began their career as a Hardware & Software Technician and Web Developer at Maceweb and holds a degree in Information Technologies from Istituto Tecnico Industriale "D. Scano."
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