Elena Lukyanova has a diverse professional background with experience in various roles related to customer service, business consulting, and commercial administration. Notable positions include Commercial Contracting Manager at CONSULTING AND TRANSLATION S.L., E-Commerce Customer Service Manager at Inditex, and Head of Customer Service and Omnichannel Operations at AlMalki Group. Currently, Elena works in Risk Management Operations at Amazon, focusing on global operational metrics and regulatory compliance. Elena's educational qualifications include a Master's degree in Communication and Public Relations from Universitat de Barcelona and a Bachelor's degree in Translation and Hispanic Philology from the Universidad de Lenguas Extranjeras de Moscú, complemented by a PMP certification from PwC's Academy.
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