Hady Shabara is a Telecom Operations Engineer with over 6 years of experience in designing, maintaining, and optimizing high-availability voice and telecom systems. Currently employed at Amazon, Hady manages the AWS contact center solution infrastructure and oversees the performance of global telecom vendors. Previous roles include serving as a Core Network Engineer at Ericsson and Vodafone, where Hady focused on network stability, troubleshooting, and operational excellence. Hady holds a Bachelor's Degree in Communication and Electronics Engineering from the Arab Academy for Science, Technology and Maritime Transport.
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