Joseph Francis is an operations leader at Amazon, bringing over 20 years of diverse experience in telecommunications and logistics. They focus on data analysis to identify opportunities and gaps impacting customer experience and business metrics. With expertise in P&L management, operational risk, and strategic planning for year-over-year growth, Joseph holds a Bachelor's degree in Electrical Engineering from San Francisco State University and a certification in Disruptive Strategy from Harvard Business School. Prior to their current role at Amazon, they served as a Business Development Manager at AT&T and held positions with Verizon from 2005 to 2014.
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