Kapil Agarwal

Kapil Agarwal is a dynamic and results-driven executive with over 24 years of experience in leading large-scale global operations in customer service, process excellence, and business transformation. They have managed diverse, high-performing teams across financial services and e-commerce, demonstrating expertise in improving customer experience and delivering operational scaling. Kapil held various leadership roles at notable companies, including GE Capital, Citi, and Amazon, where they focused on service strategy, quality management, and operational excellence. They earned a PGDBM in Operation Management from Symbiosis Institute of Management Studies and a Diploma in Hotel Management from the Institute of Hotel Management, Bhopal.