Karan Kumar

Karan Kumar is a performance marketing practitioner who excels in handling customer queries and complex data. They served as a Senior Customer Care Executive at EXL Services Ltd, where they achieved significant increases in upselling rates and service quality. Subsequently, as a Team Lead Manager at Techplus Media Group, Karan developed successful sales strategies and managed extensive lead pipelines. Currently, they work as a Customer Service Team Lead at Amazon, where Karan maintains high customer satisfaction rates and trains new hires to enhance team productivity.