Established in 1994, we provide a blend of business strategy, marketing services, behavioural change and executive coaching services and techniques to help grow the business of our clients.

On the strategy and marketing side we tend to work for either blue chip companies (e.g. Diageo) or as an outsourced resource for companies that want to grow their businesses.

One of our major specialisations is resort and real estate sales & marketing.  Clients include Gleneagles Hotel in Scotland.  Work includes strategy, database development, bespoke software provision and marketing implementation.

For all our marketing activity for clients, we use Communication Cycle Management© (CCM) - the concept of developing a plan to ensure that the marketing to retain current business and gain new business is going on all the time.  It helps minimise the continual need for the management in a company to be always developing new campaigns and having to work on the next marketing project. 

Our Behavioural Change division specialises in tailor made solutions to improve your people performance or actively correct problems - whether they relate to productivity, customer service, health, safety, or any other performance area which may be causing you concern.  Over the last 12 months we have been involved in managing programmes at Siemens, SThree, Rolls Royce and many others.

Business Development

Commercial Real Estate

Marketing

Property Development

Real Estate

EXL Services Ltd

EXL Services Ltd's headquarters in Calne, United Kingdom

Rohit Kapoor

Achyut Patwardhan Upadhyay

Rajit Cherayil

Colin Bashford

Abhishek Aggarwal

Virender Bisht

The Operations Team at EXL Services Ltd is responsible for overseeing the seamless execution of various strategic, marketing, and behavioural change initiatives. This team ensures effective project management, quality compliance, and logistical coordination to support clients in growing their businesses and optimizing performance. They handle complex tasks such as database development, bespoke software provision, and the implementation of Communication Cycle Management© (CCM), ensuring consistent and continuous marketing efforts. Additionally, they manage and execute tailor-made behavioural improvement programs for clients, addressing issues like productivity, customer service, and safety.

Operations Team

The Business Analysis and Consulting team at EXL Services Ltd focuses on delivering strategic insights and recommendations to clients, particularly in the resort and real estate sales & marketing sectors. They specialise in developing and implementing business strategies, marketing plans, and behavioural change initiatives using tools like Communication Cycle Management© (CCM). The team supports blue-chip companies and other clients by improving performance, marketing reach, and operational efficiency through tailored solutions.

Business Analysis and Consulting

The Client Operations and Engagement team at EXL Services Ltd is responsible for managing and optimizing the operational processes and client relationships of the company's outsourced services. This team ensures seamless integration and execution of EXL's strategic and marketing solutions, leveraging their expertise in client engagement to cultivate strong, long-lasting partnerships. Additionally, they focus on aligning technology solutions with client needs to enhance service delivery and drive business growth.

Client Operations and Engagement

The Leadership Team at EXL Services Ltd is responsible for setting and steering the strategic direction of the company, fostering client relationships, and overseeing the implementation of our broad range of services. This includes executive decision-making, operational management, and ensuring alignment across business strategy, marketing, and behavioural change initiatives to drive client success and company growth.

EXL Services Ltd

Org chart

Teams

Operations Team

Business Analysis and Consulting

Client Operations and Engagement

Leadership Team

Offices

EXL Services Ltd

Org chart

Teams

Operations Team

Business Analysis and Consulting

Client Operations and Engagement

Leadership Team

Offices

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