Karina Valdivia is a strategic Customer Success leader at Amazon, currently managing multi-brand sellers. With a background that includes roles at companies like Uber, Shyp, and WeDeliver, Karina has demonstrated expertise in managing portfolios exceeding $3 billion while driving operational efficiencies and improving customer experiences. Previously, as a Senior Strategic Account Manager at Uber, Karina optimized data-driven processes to exceed service KPIs and achieve significant operational cost savings. Karina's educational journey continues at the University of Illinois at Chicago, where they are pursuing a degree in Business Administration.
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