Mark Hickman

Mark Hickman, MSM PMP, is an experienced transportation planner, scheduler, and department manager with a strong background in data analytics and program management. They have worked in the retail and commercial airline industries, successfully planning the global transportation of cargo shipments. Mark has held various positions at Alaska Airlines, including Manager of Flight Operations Support and Senior Analyst of Schedule Planning, where they improved operational efficiency and profitability. Currently, Mark serves as a Customer Success Manager at Amazon Vendor Services, focusing on vendor advocacy and enhancing the customer experience. They are pursuing further education in Airway Science Management and hold multiple degrees, including a Master of Science in Management from Embry-Riddle Aeronautical University.