Pankaj Singh is the Director of Customer Experience for India, South Africa, and Turkey, where they lead customer service initiatives and new business launches. Previously, Pankaj held significant roles at Tata Steel, Prithvi Information Solutions, and Genpact, focusing on process improvement, quality management, and consulting. Their experience includes spearheading Six Sigma initiatives and managing large-scale transformation projects that deliver high financial benefits. Pankaj also has a history of leading defect reduction and enhancing customer service operations at Amazon and HSBC.
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