Rafael Ramirez is a Site Leader at Amazon Grocery Support Services, bringing over 10 years of experience in customer service, program management, and process improvement. Previously, Rafael held various managerial roles at Amazon, including Customer Service Manager and Customer Experience Manager, focusing on enhancing operational performance and the customer experience. Rafael began their career as a Quality Analyst at TeleTech and has a Bachelor of Applied Science in Psychology from Universidad Latina de Costa Rica.
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