TTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States. They help companies build engaged, happy, profitable customer experiences powered by their combination of humanity and technology.

Outsourcing

TTEC

TTEC's headquarters in Englewood, CO, United States

Kenneth Tuchman

Margaret McLean

Dolores C.

Barbra Balog

Ajit Yadav

Steve Miller

Jasmine Walia

Robert Salva Cruz

Emil Ching

Simon Garabette

Amal Gabal

Brandy Doerner

Chris Brown

Kenny Wagers

John Abou

Kenneth R. Wagers III

Laura Butler

Dave Seybold

Rob Dravenstott

John Everson

Judi Hand

Gregory A. Conley

Steven J. Anenen

Gina L. Loften

Tracy L. Bahl

Marc L. Holtzman

Robert Frerichs

The Talent Acquisition and Human Resources team at TTEC is dedicated to attracting, recruiting, and retaining top talent while fostering an inclusive and engaging workplace culture. This team develops strategic initiatives for talent sourcing, manages employee benefits, and leads learning and development programs to enhance employee growth and satisfaction. Through collaboration and innovative approaches, they ensure that TTEC's workforce is equipped to deliver exceptional customer experiences powered by both humanity and technology.

Talent Acquisition and Human Resources

The Leadership Team at TTEC is responsible for setting the strategic direction and overall vision of the company. Comprising key executives from various functions—including finance, operations, marketing, and human resources—this team collaborates to drive innovation, enhance customer experiences, and ensure operational efficiency across TTEC's business units. Their collective expertise shapes company policies, fosters a positive workplace culture, and positions TTEC as a leader in the business process outsourcing industry.

Leadership Team

The Sales and Business Development team at TTEC is responsible for driving revenue growth by identifying new business opportunities and nurturing client relationships. This team collaborates across various functions to create tailored solutions that enhance customer experiences, leveraging technology and human expertise. With a focus on global markets, they engage with potential clients, develop strategic partnerships, and ensure client success through effective sales operations and management strategies.

Sales and Business Development

The Operations and Service Management team at TTEC is responsible for overseeing the seamless execution of client services, ensuring high-quality customer experiences while driving operational efficiency. This team aligns strategic objectives with day-to-day operations, manages client relationships, and leads initiatives that enhance service delivery across various regions, including Latin America and South Africa. Through a combination of leadership oversight and quality assurance, they strive to foster a culture of excellence and customer satisfaction.

Operations and Service Management

The Customer Success and Support team at TTEC is dedicated to enhancing client relationships and driving customer satisfaction through strategic guidance and tailored solutions. They focus on optimizing customer experiences by leveraging data insights, training initiatives, and leadership development, ensuring that clients receive exceptional service and achieve optimal business outcomes. By combining expertise in health and wellness with customer engagement strategies, the team fosters a culture of continuous improvement and relationship management.

Customer Success and Support

The Finance and Accounting team at TTEC is responsible for managing the company’s financial health, ensuring accurate accounting practices, and optimizing compensation strategies across its global operations. They oversee budgeting, forecasting, and financial reporting while collaborating with various departments to drive profitability and efficiency. Their expertise supports TTEC's mission to enhance customer experiences through effective financial stewardship.

Finance and Accounting

TTEC

Org chart

Board & advisors

Teams