Salma Khater is a Program Manager in Customer Experience at Amazon, where they have developed a strong focus on customer satisfaction by surfacing over 300 customer stories that have influenced business priorities. Salma’s background includes roles at Aramex, where they led corporate customer experience initiatives and launched an internal podcast to elevate the customer voice. Previously, Salma completed a Bachelor's degree in Industrial Engineering from Jordan University of Science and Technology and gained early experience with ISO 9001 consulting and strategic planning at various organizations.
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