Headway
Victoria Shea is an experienced healthcare professional with a strong background in patient and provider experience management. Currently, as the Manager of Patient and Provider Experience at Headway, since March 2021, Victoria has also served as the CX Team Lead and CX Associate. Prior to Headway, roles at One Medical from September 2017 to February 2021 included Shift Lead, COVID Testing Site Lead, and Member Support Specialist. Victoria's career began as a Physical Therapy Aide at Team Rehabilitation Physical Therapy in 2017 and included a role as Intramural Head Supervisor at Indiana University Bloomington. Victoria holds a Bachelor of Science in Kinesiology with a focus on Exercise Science from Indiana University Bloomington, and further education at the University of Wollongong.
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