Scott Matteson is a seasoned senior leader in workforce management and operations, with extensive experience in customer service support functions across various organizations. They served as Vice President of Workforce Management at Alpine Access and Vice President at Pearson, where they led significant workforce initiatives from 2013 to 2019. Prior to that, they held the position of Director of Business Planning at TeleTech and later became the Vice President of Global Workforce Management. More recently, Scott was the Vice President of Operations Support at Elevation Connect and Sr. Director of WFM & Shared Services at Holland America Group. Currently, they are the Senior Leader of Global Capacity Planning at Amazon, having pursued a Bachelor of Arts in Business Management from Principia College.
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