Viral Morzaria is the Head of Retail Business Services at Amazon MENA, where they lead programs focused on Concessions, Returns, and Customer Experience to enhance post-order operations. With a background in B2B Operations and Program Management at Amazon Payment Services, they successfully partnered with major financial institutions to launch innovative payment solutions. Viral is passionate about leveraging AI and automation to improve customer journeys and has over 11 years of experience in ecommerce and financial technology. They are currently pursuing a Postgraduate Diploma in Ecommerce Management at Welingkar Institute of Management while also studying for a Bachelor of Engineering at Pune University.
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