Yomna Hazem is an OTR Operations Executive at Amazon Now, responsible for monitoring real-time operations and enhancing workflows. Previously, Yomna worked as a Customer Service Team Manager and Quality Analyst at Amazon, where they improved service quality and provided coaching to agents. Yomna also gained experience as a Customer Service Representative at Vodafone, focusing on customer satisfaction and issue resolution. Yomna earned a Bachelor's degree in Accounting from Ain Shams University, completing their studies in 2023.
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