Ccsp Antoniette Mangiarulo

Antoniette Mangiarulo, CCSP, has extensive experience in customer service and product management, currently serving as Customer Service Manager and Product Manager at the American Academy of Sleep Medicine since November 2012. In these roles, Antoniette develops and maintains web content, marketing campaigns, and materials to enhance outreach and client sales, while also conducting demonstrations and training for the ISR assessment system. Previous roles include Accreditation Coordinator, where Antoniette facilitated the accreditation process for sleep facilities, and Member Services Coordinator, achieving a 50% increase in ISR sales and an 85% renewal retention rate. Prior to this, Antoniette worked in customer service at JC Penney and as a Technical Service Associate and Staff Trainer at Siemens Enterprise Communications. Antoniette's educational background includes studies in Business/Corporate Communications and Theatre from various institutions.