Rachel Smith

Rachel Smith is an experienced professional with a strong background in operations and sales within the healthcare and logistics industries. Currently serving as the Director of Call Center Operations at American Addiction Centers since August 2019, Rachel has previously held positions of Operations Manager and Customer Support Manager at the same company. Prior to that, leadership roles included Director of Sales at AdaptHealth and Verus Healthcare, and Team Lead at American HomePatient, where Rachel specialized in managing team goals and analyzing performance metrics. Rachel's early career included accounts receivable and payable positions at Kroger and JNW, as well as logistical support at TNT Logistics, where a commitment to excellence earned recognition through the Pride Award and company newsletter features. Rachel holds education credentials from Ashworth College.