Erica Santistevan

Erica Santistevan has over 19 years of experience in the banking and finance sector, with a focus on loan operations and customer service. Currently serving as the Customer Operations Transformation Lead at American AgCredit since September 2013, Erica leads continuous transformation initiatives and assesses departmental needs. Previously held positions at American AgCredit include Loan Operations Supervisor and Sr. Loan Operations Specialist. Prior experience includes roles at Bank of Colorado as a Loan Operations Specialist, Bank of America as a Mortgage Loan Specialist, and Guaranty Bank & Trust as a Loan Administrator. Throughout this career, Erica has demonstrated expertise in compliance, operational leadership, and customer collaboration.