Eric Mathieu is currently the Managing Director of Customer Experience at American Airlines, where they lead initiatives to enhance customer interactions across various channels. Prior to this role, they served as the Managing Director of International Sales at US Airways from 2006 to 2023, overseeing international sales teams and operations across multiple continents. Their extensive experience includes management roles in customer service and operations throughout Europe, the Caribbean, and Latin America. Eric holds a background in Political Science and Tourism and Travel Services Management, having studied at institutions such as Sciences Po Lyon and Enaip in Stuttgart.
This person is not in the org chart
This person is not in any teams
This person is not in any offices