American Collectors Insurance
Steven Thomas Simonovich has over 30 years of experience in customer service and operations management. Steven Thomas most recently served as the Head of Call Center & Sales Operations at American Collectors Insurance, where they were responsible for achieving sales goals, customer care, quality assurance, workforce planning, and technology transformation. Prior to that, they were the Head of Customer Service & Monitoring Operations at Affiliated Monitoring, overseeing daily operations and continuous improvement of multiple sites. Steven has also held leadership positions at United Nations Federal Credit Union, Safilo, PNY Technologies, and Medco Containment Services. Throughout their career, they have demonstrated a strong emphasis on customer experience, employee satisfaction, and corporate performance.
Steven Thomas Simonovich holds a Bachelor of Science in Business Administration (B.S.) from Seton Hall University. Steven Thomas also obtained a Technical Degree in Business Computer Programming from the Computer Processing Institute. Later, they pursued a Master of Business Administration (M.B.A.) from Seton Hall University. Additionally, they have several certifications including American Society for Training & Development, Call Center Industry Advisory Council, Certified Call Center Professional Online (CCCP), Certified Customer Experience Professional, Contact Center Strategy, ISO 9001 Master - Quality Certification, International Customer Service Association, Lean Six Sigma Green (ICBB), OES, and Project Management Professional (PMP).
This person is not in any teams
This person is not in any offices
American Collectors Insurance
American Collectors Insurance is the nation’s leading provider of specialty insurance for collectors. We offer affordable, agreed value coverage for all years, makes, and models of collector vehicles as well as a variety of valued collectibles. A wide range of collector vehicles qualify for American Collectors’ program, from “brass and wood” antiques to street rods, exotics, modern classics and more. American Collectors also offers broad coverage for a wide range of collections from stamps, coins and comic books to vintage wine, sports memorabilia and beyond. Since our inception in 1976, we have catered to what is most important to our collecting clients – superior service and broad, flexible coverage. As time has passed we have continued to evolve our programs to match the unique needs of enthusiasts. American Collectors is as passionate about insurance as our clients are about their collections. Between our quick and pain-free quoting and application process to our “Real Person” Guarantee every time you call, we make it easy to obtain collector coverage. Let our reputation speak for itself: last year, 99% of our customer feedback rated our claims process from very good to excellent. Thank you for making American Collectors your go-to provider for all of your collector insurance needs over the past 40+ years.