Jacob Watts

Jacob Watts has over nine years of experience in product support and technical assistance. Currently serving as a Product Support Specialist at K12 since March 2014, Jacob handles online course issues through a ticketing system for students and teachers, conducting research and resolutions as needed. Previously, Jacob worked as an Information Specialist, focusing on building and migrating high school courses to an in-house content management system. Earlier career experience includes providing tier II tech support for Barnes and Noble's digital products and later supporting Haier's home appliances. Jacob holds a Bachelor's Degree in Data Communications from Pennsylvania College of Technology, obtained between 1999 and 2005.