Elaine Chandler

Elaine Chandler is an accomplished professional with extensive experience at American Express since 2011, currently serving as Manager of ICS Control Management for Issues, Events, and Remediation. In this role, Elaine oversees critical operational aspects and has previously held key positions such as Regional Manager for Business Continuity and Customer Crisis Recovery, as well as Head of Payment Operations for the EMEA region. Responsibilities have included managing payment processing across 17 European markets, mitigating disruptions from technical outages, and leading a department of over 50 employees. Notable achievements include implementing performance management plans, operational metrics, and efficient restructuring of teams, alongside significant cost savings through project initiatives.