Mary Baker

Mary Baker is a seasoned professional with extensive experience in engineering and management roles, currently serving as Senior Manager for Global Merchant and Network Services at American Express since September 2006. In this role, Mary oversees the implementation of enterprise-wide regulatory projects and has successfully ensured compliance with the California Privacy Rights Act and managed global assessments on customer marketing privacy. Mary's earlier roles at American Express included Manager of Global Reengineering, where initiatives included demand analyses and AI tool development for training representatives, and various engineering positions that focused on improving customer service metrics and operational efficiencies. Prior experience includes teaching mathematics at the Roman Catholic Diocese of Phoenix and engineering roles at companies such as Allied Signal and Frito Lay. Mary holds a Bachelor of Science in Industrial Engineering from the University of Arizona and a post-baccalaureate in Secondary Education from Arizona State University.