Ronni Herb

Ronni Herb is a seasoned professional with over 40 years of experience in management and training, primarily with American Express since November 2000, currently serving as Senior Manager of Global Field Enablement, where responsibilities include creating and presenting training for various organizational tiers. Ronni has effectively managed a $400M Global Commercial Card portfolio, exceeding goals in charge volume and client satisfaction. Previous roles at American Express encompassed leadership in client incentive payments, account management, and service delivery for customer care functions. Ronni's foundational experience includes progressive roles at Pacific Gas & Electric, culminating in the position of Director of Credit and Collections. Education credentials include a Master's in Education focusing on Curriculum Design and Instruction from Chapman University and an MBA from the University of Phoenix, along with a Bachelor's degree from Buffalo State University in Business and Broadcasting.