Tim Kinghorn

Tim Kinghorn is an experienced professional at American Express, where tenure began in July 2004 and has progressed through various roles including Director HR Business Partner (CSP), Manager, HR Business Partner (CSP), and Senior Manager for Strategy & Business Integration. Tim has led teams across France, Netherlands, and Nordics, focusing on call center change implementation, defect elimination, and advertising review, achieving significant outcomes such as a 1200 basis point increase in customer satisfaction following a product refresh. Prior roles include project management and customer crisis coordination in EMEA, as well as positions in customer engagement and complaint management. Tim also holds a Foundation Degree in Person Centred Counselling from the University of Brighton and worked as a Counsellor at As You Are from 2006 to 2010.