Angie Dryden

Angie Dryden currently serves as Senior Manager of Technology Services at American Family Insurance, where responsibilities include managing and developing high-performing teams within Change, Problem, and Knowledge management processes, with a focus on IT support governance and continuous improvement. Prior experience includes a position as Senior IT Analyst at NiSource, where Angie Dryden led Incident, Problem, and Change Management in a multi-service provider environment, developed the IT Crisis Management process, and performed data analytics for senior leadership. Angie's career began at IPN as IT System Administrator and Desktop Support Manager, addressing customer and employee technology concerns. Angie Dryden holds an Associate of Science in Computer and Information Sciences from Ivy Tech Community College-Northwest and a Bachelor of Science in Information Technology from Western Governors University.