Debra Hanrahan

Debra Hanrahan is an experienced IT professional currently serving as the Principal IT Product Manager for Service Management at American Family Insurance since July 2016. In this role, Debra oversees the ServiceNow platform and manages incident, problem, and request management processes to enhance the IT customer experience. Previous positions include Strategic Technology Program Manager and Technology Project Manager at American Family Insurance, where Debra led initiatives to create a seamless digital workplace and managed complex IT projects, respectively. Prior experience includes serving as Chief Information Officer at the Wisconsin Department of Natural Resources, Manager of IT Systems and Services at Dean Health System, and various roles in security and system administration across organizations such as Trustwave and the U.S. Department of Transportation. Debra holds a Master’s and Bachelor’s degree in Information Systems and Business Administration, respectively, from George Mason University.