Michelle Quiroz

Michelle Quiroz has extensive experience in customer service and call center management. Michelle started their career in 1999 at Alliance Data, where they served as a Collections Manager and later transitioned the collections department to a new location. Michelle then worked at Direct Energy as a Collections Contact Center Manager, overseeing the operations of the inbound collections department.

In 2013, Michelle joined EFG Companies as a Call Center Manager, where they managed a team of 25 advisors and implemented call handling software and process improvements. Michelle then moved to Signet as a Manager of Performance Optimization, overseeing call center customer support functions and managing a team of leadership members.

At Signet Jewelers, Michelle took on the role of Director of Customer Care, where they provided strategic direction for Zale’s global e-commerce multi-channel contact center. Michelle supported the implementation of insourcing the e-commerce channel and led a team of over 100 associates and managers.

Most recently, Michelle joined American First Finance in 2018 as the Senior Director of Customer Service.

Michelle Quiroz attended Hickman Mills High School from 1976 to 1988. No degree or field of study information was provided.