Flor Mercado

Flor Mercado is an experienced professional currently serving as Assistant Store Manager and Merchandising Operations Manager at American Girl since September 2012. Recognized for improving team performance through innovative management techniques, Flor offers comprehensive feedback to enhance productivity and company loyalty. Prior to this role, Flor worked as a Call Center Supervisor at ETC (Electronic Transaction Consultants) from November 2009 to August 2012, overseeing a team of 18 employees while providing coaching, mentoring, and training. Flor's educational background includes attendance at Miami Dade College from 2001 to 2002.