Sarah Giancola

CX Improvement Specialist at American Medical Association

Sarah Giancola is a CX Improvement Specialist at the American Medical Association since November 2023 and serves as an Assistant Coach and Member Engagement specialist at Lincoln Park Boat Club since April 2023. Previously, Sarah was the Community & Communications Manager at DataCamp from May 2022 to April 2023 and held various roles at M&T Bank from April 2017 to May 2022, including Customer Experience Communications & Engagement Manager and User Experience Designer. Prior experience includes a coaching role with the US National Team and the Junior National Team, where notable achievements include a silver and bronze medal at the 2015 Pan American Games and finalist positions at the 2012 and 2014 World Championships. Sarah also worked in program analysis at Root Cause and as a Refugee Resettlement Manager at the International Institute of Boston, assisting refugees in their integration process. Sarah holds a Bachelor's Degree in International Affairs and Anthropology, with a Minor in Political Science from Northeastern University, completed in 2013.

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American Medical Association

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The American Medical Association is the premier national organization providing timely, essential resources to empower physicians, residents and medical students to succeed at every phase of their medical lives. Physicians have entrusted the AMA to advance the art and science of medicine and the betterment of public health on behalf of patients for more than 170 years.


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