American Power and Gas
Juan Alonso worked as a Research Interviewer at Nielsen Company from January 2007 to June 2012, where Juan researched TV viewing habits and conducted market research on various consumer trends. Following this, Juan held various positions at Mc Donalds Restaurants 4850 from January 2005 to March 2007, working as a Cashier, Cook, and Staff member during overnight shifts. Currently, Juan serves as a Customer Relationship Management Manager at American Power and Gas, starting in July 2012. In this role, Juan manages the Retention Department and is responsible for preventing account loss through a high call volume of 250+ calls per week. Additionally, Juan also works as an Enrollment Validation Manager, focusing on Customer Relationship Management to drive growth for the company.
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American Power and Gas
American Power & Gas strives offers electricity and gas products to residential and small commercial customers through the northeast America. The American Power and Gas core management team have been leaders in Customer Choice programs across America for over 15 years. Advanced industry knowledge and detailed research help us deliver relief to thousands of businesses and homes in these challenging economic times. It has been our main focus to provide low cost energy solutions across America and with our experience in the wholesale and retail energy markets we are able to deliver successfully what our customers need. Over many years and during millions of conversations with homes and business owners nationwide, we learned what customers really need and how to serve them better. We found that competitive pricing options, green energy, excellent rebate programs were all wanted but also desired was a knowledgeable and professional US based live customer service team was essential.