American Power and Gas
Lori Johansen is an experienced customer service professional with a strong background in sales and support roles. Currently serving as a Customer Service Sales Representative at American Power and Gas since February 2021, Lori effectively manages inbound and outbound communications, oversees the sales process, and handles a high volume of cold calls. Previous experience includes roles as a Campus Instructor/Intern at The Academy at SOAR, a Reservations Specialist at Kitty Hawk Kites, Inc., and as a Direct Support Professional with Strengthening Our System LLC, among others. Lori's diverse experience also encompasses positions as a Resident Advisor, Group Fitness Instructor, Pharmacy Technician, and a Therapeutic Program Worker, all underscoring a commitment to customer care and the enhancement of community well-being. Lori holds a Bachelor of Science in Therapeutic Recreation/Outdoor Recreation and Leadership from Radford University.
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American Power and Gas
American Power & Gas strives offers electricity and gas products to residential and small commercial customers through the northeast America. The American Power and Gas core management team have been leaders in Customer Choice programs across America for over 15 years. Advanced industry knowledge and detailed research help us deliver relief to thousands of businesses and homes in these challenging economic times. It has been our main focus to provide low cost energy solutions across America and with our experience in the wholesale and retail energy markets we are able to deliver successfully what our customers need. Over many years and during millions of conversations with homes and business owners nationwide, we learned what customers really need and how to serve them better. We found that competitive pricing options, green energy, excellent rebate programs were all wanted but also desired was a knowledgeable and professional US based live customer service team was essential.