Laura Rowland

Customer Service Representative at American Products

Laura Rowland is a customer service representative at American Products. Laura previously worked as a sales analyst and project manager at Electrolux from December 2013 to May 2016. At Electrolux, they partnered with third party marketing and execution team to ensure proper execution and presentation of Electrolux and Eureka products and displays at Walmart and Sam’s Club, including comprehensive analysis from different vantage points on the transition between exiting models and new models to the Sales Manager, VP of Merchandising, and President of North America Sales.

Rowland utilized syndicated data as well as internal data to send weekly updates on the Eureka product line in comparison to the rest of the Walmart Floor Care category, showing POS Sales by store on weekly basis, allowing our Sales Manager to partner with the buying team for pricing action, roll backs, or features to better position Eureka Floor Care products competitively.

Laura handled replenishment, sales analysis, and coordinate with logistics and fulfillment teams for US and Canadian retailers, including Walmart, Costco, Shop.ca, and Canadian Tire to ensure product availability in timely manner for Canadian retailers. Analyze opportunities to expand store instocks and work with replenishment managers to generate orders.

Rowland provided sales analysis and research to support feature planning for holiday events, using historical Retail Link data to drill down item performance by Store and give quantity and store grouping suggestions to Walmart Buyer. Utilized Excel functions like V Lookup, P

Laura Rowland completed a BA in Theirtory and European Studies at the University of Arkansas.

They are on a team with JoAnn Zielke - Customer Service Representative, Ramey Stevens - Customer Service Representative. Their manager is Paula Ankrom, Customer Service Manager.

Timeline

  • Customer Service Representative

    Current role