Kpana Will

Kpana Will is an experienced Senior Infrastructure Engineer and Lead Client Technology Analyst at American Water, with a career spanning over a decade at the company. Starting as a Service Desk Client Relation Specialist, Kpana developed expertise in client technology maintenance, software, and network support. Progressing through roles, Kpana led various projects including AV design upgrades and IT budget management while providing high-level support to corporate leadership. Known for independent problem-solving and strategic planning involvement, Kpana prioritizes business-related IT activities and mentors less experienced technicians. Kpana holds education credentials from Bowie State University and the University of Maryland.