Amwell, formerly known as American Well, is a privately held telemedicine company based in Boston, Massachusetts that connects patients instantly with doctors over secure video.

Health & Wellness

Amwell

Co-CEOs

Omar Lyles

Phyllis Gotlib

Jeff Kosowsky

Kurt Knight is Chief Operating Officer at [Amwell](/org/american-well) and oversees the business and operational aspects of the company. He came to [Amwell](/org/american-well) with an extensive background in healthcare, including experience at the Boston Consulting Group focused on pharma and global health, at Hill-Rom where he created a new home care business, and with the Gates Foundation, Save the Children, and Unicef where he worked on various global health challenges. Kurt holds an MPH from [Columbia University](/org/columbia-university) and an MBA from Harvard.

Kurt Knight

Since 2013, Brad Gay has served as [Amwell](/org/american-well)’s Senior Vice President & General Counsel, with responsibility for the Company’s legal & regulatory affairs. In 2013, he was also appointed Secretary of NTN, a telehealth physician management company founded as a joint venture between [Amwell](/org/american-well) and [Anthem](/org/anthem). Prior to joining [Amwell](/org/american-well), Brad was a member of the legal team at Dell EMC where he managed an international legal team dedicated to supporting a business unit with annual revenues of approximately $1 billion. In that position, Brad also managed a team of risk and compliance professionals tasked with ensuring the business unit’s regulatory compliance. While at EMC, Brad also held roles supporting the corporate development team on mergers & acquisitions, equity investments, technology transfers and other strategic licensing and go-to-market partnerships. Earlier in his career, Brad worked as a corporate transactional attorney at the international law firm Bingham McCutchen LLP, where he specialized in securities offerings, SEC compliance, mergers, financings and corporate governance matters. Brad holds a JD from Duke University School of Law and a BA from [Middlebury College](/org/middlebury-college). He is admitted to practice law in Massachusetts.


Bradford Gay

Mike Baird is the current President of Customer Solutions at [Amwell](/org/american-well). Mike has over 25 years of experience in the healthcare industry.

Mike Baird started their career as a Venture Partner at [Waterline Ventures](/org/waterline-ventures). Mike then moved on to become the President of the American Telemedicine Association. In July 2018, Mike became the President of American Well and lead health system business to drive American Well’s largest segment. Mike was responsible for more than doubling revenue and expanding to nearly half of all hospitals in United States. In July 2020, Mike Baird moved to their current position as President of Customer Solutions at [Amwell](/org/american-well).

Mike Baird has an MBA from Northwestern University - Kellogg School of Management, with a concentration in marketing, strategy, and organizational behavior. Mike also has a Bachelor of Science in accountancy from [Brigham Young University](/org/brigham-young-university), where they graduated cum laude.

Their manager is Roy Schoenberg, President & CEO. They work with Amber Howe - Chief People Officer, Kurt Knight - COO, and Omar Lyles - SVP, Visual & UI Design.

Mike Baird

Amber Howe is the Chief People Officer at [Amwell](/org/american-well), where she is responsible for leading and driving people strategies to support the organization’s business priorities. Amber also oversees [Amwell](/org/american-well)’s human resources department, where her team supports all aspects of HR including talent and organizational development, training, culture, recruiting, and total rewards. Prior to joining [Amwell](/org/american-well), Amber was EVP, Chief Human Resources Officer at [Beacon Health Options](/org/beacon-health-options), where she served as the company's Executive Vice President and Chief Human Resources Officer, leading HR transformation efforts and supporting people strategy. Prior to [Beacon Health Options](/org/beacon-health-options), Amber held senior HR leadership roles at Santander Bank, TD Bank and Citizens Bank. Her significant accomplishments extend beyond traditional HR competencies, and include achievements in areas of employee performance, training, retention, culture strength and recruiting. Amber received her Bachelors in Social Work from [Calvin University](/org/calvin-university), and her Masters of Public Administration from [Grand Valley State University](/org/grand-valley-state-university).

Amber joins [Amwell](/org/american-well) from [Beacon Health Options](/org/beacon-health-options), where she served as the company's Executive Vice President and Chief Human Resources Officer. Her accomplishments extend beyond traditional Human Resource competencies, and include achievements in areas of employee performance, training, retention, culture strength and recruiting. Amber also has held senior Human Resource positions at Santander Bank and TD Bank.

Amber Howe

Katie Ruigh

Rob Webb is an experienced health care executive and board member, and advocate for innovation in long-established industries. Most recently, he spent 19 years with UnitedHealth Group in a number of executive roles, including the CEO of Optum’s consumer and specialty network businesses for 10 years, and the president of UHG Ventures for 9 years. He is currently the president of Onward Ventures, a venture studio focused on driving innovation in health care and other industries.

In addition to the American Well board, Rob serves in a board role for Ardent Health, Delmec Ireland, and The Kellogg School Health Care Advisory Board. He has held board roles for fast-growing, innovate health care businesses, including Symphonix Health, Sanvello, Naviguard, Bind Insurance (now Surest), Level2 and others.

Rob received his bachelor’s degree in mechanical engineering from the University of Minnesota, and his MBA in finance from the Kellogg School of Management at Northwestern University.

Rob Webb

Tim Conway serves as Amwell’s Chief Information Officer, where he is responsible for technology strategy and operations; along with information security. Tim brings over 25 years of technology leadership experience and has led large scale digital transformation efforts for industry‑leading companies including Salesforce, Hartford Financial, and Sapient. Tim received his Bachelor of Science in Structural Engineering from Worcester Polytechnic Institute and an MBA from Babson College.

Tim Conway

Roy is President and CEO of American Well where, a decade ago, he introduced the technology that brokers on-demand telehealth visits between patients in need and available providers. Since its rollout in 2008, the American Well ecosystem has attracted over 200 of the nation’s largest payers, health systems, employers, retailers and, through them, reaches millions of Americans. Prior to American Well, Roy was the founder of CareKey and served as CISO at TriZetto, following its acquisition of CareKey. In 2013, Roy was appointed to the Federation of State Medical Boards’ task force delivering landmark guidelines for the “Appropriate use of Telehealth in Medical Practice.” Roy is the 2014 recipient of the American Telemedicine Association Industry award for leadership in the field of telemedicine. He is an avid author and speaker in the areas of healthcare technology and health IT policy. Roy serves on the board of the American Telemedicine Association, holds an MD from the Hebrew University and an MPH from Harvard. He is a sailor, scuba-diver and, between September and February, a devoted football fan.

Roy Schoenberg

Susan joined [Amwell](/org/american-well) from Optum, where she spent the past six years leading marketing teams, driving product value, and establishing thought leadership and market awareness to achieve growth and shareholder value. Prior to Optum, Susan served as a marketing leader for Aetna and Best Doctors (now Teladoc) as well as several other healthcare companies. Susan has a passion for brand storytelling and is highly regarded for her dynamic leadership and ability to build and motivate results-driven teams.

Susan Worthy

Cory Costley is currently the SVP of Devices at [Amwell](/org/american-well). Cory has a long and successful history in the tech industry, starting with their position as a Group Product Manager at [Cisco](/org/cisco) from 2011 to 2013. From there, Cory went on to co-found Avizia in 2013 and served as their Chief Product Officer until 2018. Most recently, Cory joined [Amwell](/org/american-well) in 2019 as their SVP of Devices. Cory's experience and expertise have made him a valuable asset to the [Amwell](/org/american-well) team.

Cory Costley has a Master of Business Administration from the University of Michigan - Stephen M. Ross School of Business and a Bachelor of Science from [Brigham Young University](/org/brigham-young-university).

Cory Costley reports to Carrie Nelson, Chief Medical Officer.

Cory Costley

Vaughn Paunovich serves as Amwell’s Executive Vice President, Enterprise Platforms, where he is responsible for end-to-end product management, engineering, and technology. Vaughn brings over 25 years’ experience leading large scale transformation efforts as a CIO, CTO and CDO for Fortune 500 companies including United Health Group, General Electric, Bank of America, and Travelers. A design thinker with a strong product focus, Vaughn has spent his career spearheading critical innovation initiatives that have driven the digitization of many industries from healthcare to retail. Vaughn graduated from the University of Albany and resides in Raleigh, NC with his wife and three children.

Vaughn Paunovich

Matthew McAllister is Amwell’s Chief Product Officer. Matthew comes to Amwell following an accomplished career in Product Management at Amazon, where he played a leading role in developing new Amazon Prime member benefits, global shopping tools for the consumer website and app, fast and convenient delivery options, and innovative technology solutions for enabling Amazon sellers to get their issues resolved quickly. Across over 17 years of experience, Matthew has led product, UX design, and engineering teams in the definition, design, implementation, and evolution of global, game-changing software products and strategic initiatives that have consistently addressed critical customer needs and achieved key business objectives.

Matthew McAllister

Toby Cosgrove, MD, is former CEO and president of [Cleveland Clinic](/org/cleveland-clinic). Serving from 2004 through 2017, he led the $8 billion organization to new heights of achievement and efficiency, seeing it ranked the #2 hospital in America (U.S. News). He currently serves as Executive Advisor, working with [Cleveland Clinic](/org/cleveland-clinic) leadership on strategies for national and international growth.

Dr. Cosgrove graduated from Williams College and the [University of Virginia](/org/university-of-virginia) School of Medicine. He trained at Massachusetts General Hospital and Brook General Hospital in London. In 1967, he was a surgeon in the [U.S. Air Force](/org/u-s-air-force), earning a Bronze Star.

Dr. Cosgrove joined [Cleveland Clinic](/org/cleveland-clinic) in 1975, and chaired the Department of Thoracic and Cardiovascular surgery from 1989 to 2004. He performed over 22,000 operations and earned an international reputation in valve repair He holds 30 patents for medical innovations. As CEO from 2004 to 2017, he reorganized services, improved outcomes and patient experience, and strengthened the organization’s finances.

He is a member of the National Academy of Medicine, and a Fellow of the [National Academy of Inventors](/org/national-academy-of-inventors). In 2016, he was a Fortune Businessperson of the Year (No. 14). Three successive presidents of the United States have consulted him on healthcare issues.

Toby Cosgrove

Dr. Nelson focuses on empowering provider and payer organizations as they seek to achieve greater clinical, operational, and financial outcomes through digital care delivery powered by Converge™, [Amwell](/org/american-well)’s enterprise-grade infrastructure software platform. Dr. Nelson is also responsible for leading clients in their improvement of population health in today’s new era of hybrid healthcare and has clinical oversight of healthcare professionals practicing on behalf of [Amwell](/org/american-well) clinical partner, the [Amwell](/org/american-well) Medical Group.

Dr. Nelson joins [Amwell](/org/american-well) from Advocate Aurora Health where she most recently served as Senior Vice President and CMO for Population Health and Health Outcomes. She also served as the Chief Clinical Officer for Advocate Physician Partners, a benchmark organization known internationally for delivering value-based care in collaboration with about 5000 employed and independent physician practices. With more than 28 years’ experience as a Family Medicine provider, Dr. Nelson is an innovative physician leader with a proven track record in the fields of quality improvement, patient safety and population health. Having served on the board and as president of the Illinois Academy of Family Physicians, she has been a leader at the national level, has chaired the American Academy of Family Physicians Commission on Science and Health of the Public, and has regularly engaged in influencing healthcare policy.

Carrie Nelson

Serkan Kutan serves as [Amwell](/org/american-well)’s Chief Technology Officer where he is responsible for leading the continued development and scaling of [Amwell](/org/american-well)’s telehealth platform. Serkan brings extensive experience in leading technology teams across the healthcare industry and joins [Amwell](/org/american-well) from Haven, a joint venture established by Amazon, [Berkshire Hathaway](/org/berkshire-hathaway), and [JPMorgan Chase](/org/jpmorgan-chase), where he was focused on driving rapid innovation through pilots and building a data platform to generate insights. Serkan also served as the CTO of [Zocdoc](/org/zocdoc), where he led the transformation of the tech stack, migration to Amazon Web Services and reorganizing the product engineering function which led to significant improvements in product innovation speed and quality. Earlier in his career, Serkan held key technology leadership roles at Amazon, [Goldman Sachs](/org/goldman-sachs) and Microsoft. He received his Bachelor’s in Computer Science from Bilkent University in Turkey.

Serkan Kutan

Originally from the South Side of Chicago, Patrick came to Massachusetts at 14, when he was awarded a scholarship to [Milton Academy](/org/milton-academy) through the Boston-based organization A Better Chance. After Harvard College and Harvard Law School, he clerked for a federal appellate judge and then launched a career as an attorney and business executive, becoming partner at two Boston law firms and a senior executive at Texaco and [Coca-Cola](/org/coca-cola). In 1994, President Clinton appointed Patrick to the nation’s top civil rights post, Assistant Attorney General for Civil Rights.

In 2006, in his first bid for public office, he became the state’s first African- American governor. In his two terms as Governor, Patrick oversaw the expansion of affordable health care to more than 98 percent of state residents, launched initiatives stimulating clean energy and biotechnology, won a national Race to the Top grant, and steered the state out of recession to a 25-year high in employment. Patrick currently serves as a Managing Director of Bain Capital LLC, where he focuses on investments that deliver both a competitive financial return and significant positive social impact. He is a Rockefeller Fellow, a Crown Fellow of the Aspen Institute, and the author of two books, A Reason to Believe: Lessons from an Improbable Life and Faith in the Dream: A Call to the Nation to Reclaim American Values.

Deval Patrick

Mike Putnam

Mr. Shepardson joins Amwell from Morgan Stanley where he held various leadership roles in Global Capital Markets and in Media and Communications Investment Banking. Most recently, Mr. Shepardson held the position of Managing Director in Global Capital Markets with responsibility for all equity issuance in the Healthcare vertical. Shepardson recently led financings for multiple high-growth healthcare companies including Amwell, One Medical, Accolade, Oak Street Health, Certara, Alignment Healthcare, Lifestance and Stevanato. Mr. Shepardson serves on the board of The Alliance for Positive Change, an organization focused on transforming the lives of New Yorkers living with HIV/AIDS and other chronic illnesses. He graduated cum laude with a Bachelor of Arts in Economics from Princeton University. He earned his Master of Business Administration from the Tuck School of Business at Dartmouth College.

Robert Shepardson

In 2011, Deborah C. Jackson became the President of Cambridge College, bringing to the institution decades of leadership expertise from a number of Boston’s leading institutions. She had previously served for nearly a decade as CEO of the American Red Cross of Eastern Massachusetts. Prior to that, she was vice president of the Boston Foundation and senior vice president at Boston Children’s Hospital. She spent a decade early in her career at one of the country’s leading research and consulting firms, Abt Associates, where she served as the Deputy Director of its Healthcare and Income Security Group.

Throughout her career, Ms. Jackson has served on numerous boards and commissions including serving on the Mayor’s Task Force on Healthcare Disparities as Co‑Chair, the Group Insurance Commission of the Commonwealth of Massachusetts, the Board of Directors of Harvard Pilgrim Health Care, and the National Association of Corporate Directors. She currently serves as the Lead Director of Eastern Bank Corporation and is a board member of the Eastern Bank Charitable Foundation and serves on the boards of John Hancock Investments and the Massachusetts Women’s Forum.

Ms. Jackson attended Hampton University and completed her undergraduate studies at Northeastern University. She attended graduate school at the Massachusetts Institute of Technology in the Department of Urban Studies and Planning and attended the Harvard University Advanced Leadership Institute. She is the recipient of honorary doctorate degrees from Curry College and Merrimack Valley College.

Deborah Jackson

Peter L. Slavin, MD became the President of Massachusetts General Hospital on January 1, 2003. From 1999-2002, he served as Chairman and Chief Executive Officer of the Massachusetts General Physicians Organization, which included over 1,700 physicians and employed nearly 1,000 of them.

From 1997 to 1999, Slavin served as President of Barnes-Jewish Hospital in St. Louis, Missouri. Before that, he did his training in Internal Medicine at Massachusetts General Hospital from 1984 to 1987 and was Senior Vice President and Chief Medical Officer from 1994 to 1997.

Peter L. Slavin

Derek Ross serves as the Business Leader of Philips Population Health Management. Prior to this role, Derek led the finance organizations for both Philips informatics business groups - Healthcare Informatics and Population Health Management. Derek began his 17 years at Philips as part of the Agilent Healthcare acquisition. During his tenure at Philips, Derek has held various global leadership roles and led the integration of several early stage growth businesses acquisitions. He began his professional career in the investment community at [Neuberger Berman](/org/neuberger-berman).

Derek received his Bachelor of Science degree in Accounting and Information Systems from [Babson College](/org/babson-college) and holds an MBA from the F.W. Olin Graduate School of Business at [Babson College](/org/babson-college).

Derek Ross

Dan Olson serves as Senior Vice President of Provider Solutions at [Amwell](/org/american-well) where he leads a team focused on hospital and health system sales, account management, implementation, and solution design. In his role, Dan is a valued partner to provider organizations of all sizes, helping leadership teams to develop or optimize their telehealth strategy. Dan’s past experience includes leadership roles in the areas of healthcare technology, life sciences and medical devices. Dan spent 25 years working in Fortune 50 organizations – [Johnson & Johnson](/org/johnson-johnson), [Merck](/org/merck) and Cisco Systems as well as within start-up companies such as [Ash Access Technology](/org/ash-access-technology) and Bone Care International. Throughout his career, Dan has utilized his experiences to consummate favorable commercial agreements, increase revenue and market share, enhance and expand customer relationships and develop the organizations’ human resource talent. Dan graduated from the University of Wisconsin School of Business.


Dan Olson

Ido serves as the Chairman and CEO of American Well Corporation and oversees the company's corporate strategy. Ido has a lengthy track record of successfully leading technology companies in the healthcare field. In 1996, together with Phyllis Gotlib, he co-founded iMDSoft, a provider of enterprise software that automates hospital critical care units. He grew the company into a market leader with a large multi-national install base in the U.S., Europe, and East Asia. In 2001, Ido joined CareKey Inc. as Chief Executive Officer and took the company through its acquisition by the TriZetto group. Ido served as TriZetto's Chief Business Strategy Officer until his departure in the summer of 2006. Ido received his MD from the Sackler School of Medicine.

Ido Schoenberg

Stephen J. Schlegel is Vice President, Corporate Development. Steve is responsible for leading the company’s corporate development activities, managing mergers and acquisitions, including valuation analysis, executing due diligence, and corporate negotiations.

Prior to joining [Anthem](/org/anthem) in 2005, Steve was the Vice President of Corporate Development with Sprint and acting Vice President of Corporate Strategy. At Sprint, Steve participated in the development of the corporation’s strategic direction and played an essential role in Sprint’s merger with Nextel.

Amwell

Org chart

Teams

Leadership Team

CEO and Executive Team

Board of Directors

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