Michael O'Brien

Michael O'Brien has an extensive background in IT and computer systems administration. With experience in companies such as Americo Financial Life and Annuity, Asurion, IBM Global Services, Sprint, LaCie, and the City of Springfield, Missouri, Michael has held various roles ranging from Network Administrator to Sr. Application Systems Administrator. Michael has a strong educational background with degrees in Human Computer Interaction, Computer Information Systems, and coursework in Pre-Engineering. Michael's expertise lies in Contact Center Technology infrastructure, Quality Monitoring, Speech-to-Text Transcription, Analytics, and enterprise business technology integrations.