James David Williams

James David Williams possesses extensive experience in client services and management, currently serving as the Participant Services Manager at Ameriflex since December 2013. Responsibilities include managing the contact center to enhance service goals and oversee team personnel actions. Previous roles at Ameriflex include Participant Services Lead, where strategic quality assurance and training initiatives were implemented, and Client Relationship Specialist, responsible for a book of 450 Cobra clients. Prior to Ameriflex, James held various positions in customer service management and support at institutions such as the University of Texas at Dallas and Columbia University. Educational credentials include a BA in Political Science from Baruch College and an A.A.S in Business Management from the Borough of Manhattan Community College.