Tom Brady

Tom Brady is an experienced Workforce Management Analyst at AmeriGas, with a career spanning from October 2007 to the present. Brady's expertise includes building and maintaining statistical performance reports for contact centers, providing metrics reporting and data analysis to support customer experience and operational efficiency. Previous roles at AmeriGas involved managing a 50-person team and facilitating process improvements across various departments. Prior to AmeriGas, Brady held positions at Time Warner Cable as a Customer Service Supervisor and at Key Bank as a Branch Administrative Manager, beginning as a part-time teller. Brady's education includes studies at Cleveland State University and Bowling Green State University, along with a diploma from Holy Name High School.