Catherine Goens

Catherine Goens is a seasoned professional with extensive experience in the healthcare and child welfare sectors. Currently serving as the Manager of Customer Experience, Compliance and Effectiveness at AmeriHealth Caritas, Catherine has implemented training strategies and processes to enhance operational quality and regulatory compliance in Medicare programs. Previously, at Independence Blue Cross, Catherine held roles including Medicare Sales and Marketing Effectiveness Manager, where oversight of training needs and collaboration with a diverse team led to innovative training programs, and Sr. Government Markets Sales Coordinator, focusing on data-driven analysis to optimize sales performance and compliance. Catherine's earlier experience includes work as a Practice Improvement Specialist and Curriculum and Development Specialist at the PA Child Welfare Training Program, contributing to training initiatives for county Child Welfare agencies. Catherine holds a Master of Social Work and a Bachelor of Social Work from Temple University, complemented by a high school diploma from George School.