Cathy Fairfax

Cathy Fairfax has extensive experience in service management and continual improvement, currently serving as the Continual Service Improvement / Service Level Manager at AmeriHealth Caritas since August 2013. In this role, Cathy is responsible for designing and delivering the Continual Improvement program and works closely with service owners to establish key performance indicators (KPIs). Previously, Cathy held leadership positions at Citi and CITIGROUP, where responsibilities included directing multibillion-dollar operations and managing extensive teams. Early career roles at Reuters America and Independence Blue Cross laid the groundwork for expertise in project coordination and technical support, respectively. Cathy holds coursework in Business Management and Information Technology from La Salle University.