Kevin Bernard is an Appeals and Grievance Analyst at AmeriHealth Caritas, responsible for processing appeals and grievances while building case packets. Prior experience includes serving as an Appeals Coordinator at Point32Health, where Kevin processed appeals, presented cases to committees, and generated determination letters. Kevin also worked as a Customer Service Representative at Delta Dental of Massachusetts, providing exceptional customer service and managing inquiries. Earlier roles include serving as a Customer Service Specialist in Pharmacy Operations at Blue Cross Blue Shield of Massachusetts, processing prescription faxes, claims, and handling verification calls. Kevin is currently pursuing a Bachelor of Business Administration at Cambridge College, expected to graduate in November 2024.
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