AmeriHome Mortgage
Guillermo Vidal is an accomplished professional with extensive experience in Customer Relationship Management and technical support within the mortgage and technology sectors. Currently serving as the Customer Relationship Management Administrator Manager at AmeriHome Mortgage Company, LLC, Guillermo has successfully led the CRM Admin team through a challenging transition, developed Standard Operating Procedures, and improved workflow efficiencies. Prior experience includes roles at Ellie Mae, where Guillermo revamped training resources and handled a significant number of support cases, and at Apple, where Guillermo facilitated community events and maintained excellence in customer service. Additionally, Guillermo's career began at APW KNOX Seeman Warehouse, where performance led to rapid advancement in customer service and management roles.